Personal Insurance-Related Services
Core Service Value: Provide personalized insurance supporting services for individuals, helping clients understand insurance products and standardize the use of insurance rights and interests.
Target Clients: Individual clients in the U.S. (including citizens, green card holders, and long-term residents) who pay attention to health protection, property protection, and life planning.
Specific Service Content:
- Insurance document interpretation: Assist clients in understanding the terms of various insurance products (such as health insurance, life insurance, property insurance, and critical illness insurance), including insurance liability, exclusions, claim conditions, payment rules, and sum insured calculation methods, to avoid loss of rights and interests due to misunderstandings of terms.
- Insurance needs analysis: Objectively analyze the priority of insurance needs (such as prioritizing basic health insurance and life insurance for family breadwinners) based on clients’ age, occupation, family structure, income level, and health status, and provide neutral insurance selection suggestions.
- Insurance application assistance: Guide clients in preparing required materials for insurance applications (such as identity documents, health certificates, and income certificates), assist in filling out application forms, connect with insurance companies to complete the application process, and ensure the accuracy of application information.
- Follow-up supporting services: Assist clients in querying insurance policy information, sending premium payment reminders, and handling policy changes (such as beneficiary changes and sum insured adjustments). Provide claim consulting within compliant scope (such as claim procedures, required materials, and claim time limits), coordinate communication between clients and insurance companies, and protect clients’ legitimate rights and interests.